FAQ: FLEXY PRO: The Backpack with a Built-In Wardrobe System
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Are all the colors in the project available?

No, only 3 new colours will be put into production based on the votes from our awesome supporters.

Vote for your favourite color now in the comment section and help us bring Flexy Pro to life!

Last updated: March 12, 2025 22:22

Is Flexy Pro the right backpack for me?

If you are on the hunt for an all-in-one backpack that covers all your carrying needs, YES!

Flexy Pro offers incredible flexibility for all trips big and small. Whether you’re just commuting to work or taking a long trip in another country, Flexy Pro is perfect for you.

Last updated: March 12, 2025 22:22

Is Flexy Pro comfortable for all-day carry?

Yes!

With above industry standard 20mm thick shoulder straps (Wayyy thicker than most backpacks out there), breathable back mesh and air channels, Flexy Pro is comfortable for all-day carry. Plus it comes with load lifters, detachable chest strap and waist belt for your long travels!

Last updated: March 12, 2025 22:22

What is a fibreglass frame structure?

Inspired by camping tents, our fibreglass frame structure significantly reduce the overall weight of Flexy Pro, while still offering exceptional durability!

It helps the bag maintain its shapes in all conditions, even when hanging up and using our new wardrobe system. It also gives Flexy Pro the ability to stand up on its own.

Last updated: March 12, 2025 22:22

What is the wardrobe system, and how does it benefit packing?

The Flexy Pro’s wardrobe system is a game-changer for keeping your stuff superrr organised and easy to find.

Every Flexy Pro comes with two modular shelves that you can customise to create seperate storages to fit your clothes and gear. The shelves also extend themselves when you expand the bag.

When you’re done packing, use our handy 3-point hanging strap to keep everything secure. And when you get to your destination, just detach the bottom hook of the hanging strap and hang your Flexy Pro anywhere.

Now you have a portable wardrobe that goes with you wherever you go!

Last updated: March 12, 2025 22:22

How is Flexy Pro different than the original Flexy?

The Flexy Pro introduces many exciting upgrades compared to the original Flexy, making it even more versatile and user-friendly. Here are some of new features:

  1. New Hang and Unpack Wardrobe System with Two Modular Shelves

  2. Refined Fibreglass Frame Structure with Added Fibreglass Posts

  3. New YKK Zippers Throughout the Entire Bag, with YKK Aquaguard Waterproof Zippers on the Exterior

  4. New Super Padded Shoulder Straps and Breathable Back Mesh

  5. New Detachable Waist Belt and Load Lifters For Long Travels

  6. New Heavy-Duty Bottom Pad

  7. New Waterproof Lower Expansion Compartment

  8. New Redesigned Interior that Fits for Upside-down Use

  9. New Rip-Stop Nylon Interior in Gray

  10. New Smarter Organizational Pockets

  11. New Horizontal (and vertical) Luggage Straps and Strap Organisers

  12. New Velcro Secured Top Opening with Magnetic Quick Access

Last updated: March 12, 2025 22:22

Can Flexy Pro be used as carry-on for flights?

Flexy Pro is commonly accepted by most airlines as a carry-on. However, when it expands to 42-litre travel mode, it may exceed some airline’s size restrictions.

Be sure to also check for any weight restrictions before traveling. (Flexy Pro only weights 1.2kg, so you’ve got plenty of weight allowance for all your essentials!)

Last updated: March 12, 2025 22:22

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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